Biz Bio: Appleton Campbell celebrates 40th year in business

 

President Mike Appleton and Vice President Scott Wayland attribute much of their success to their focus on customer service. Photo courtesy of Appleton Campbell
President Mike Appleton and Vice President Scott Wayland attribute much of their success to their focus on customer service.
Photo courtesy of Appleton Campbell

Appleton Campbell began with just one truck in 1976 when Jim Appleton started the company with his grandson, current President Mike Appleton, as his helper after school and during holidays. The company now employs more than 60 people and provides quality plumbing, heating, air conditioning and electrical service across the Piedmont Region and Northern Virginia.

“When I started working for my grandfather, he always reminded me that we should treat customers the way we would like to be treated,” says Mike Appleton. “I have worked hard to insure that the honesty and integrity my grandfather brought to his work continues every day at Appleton Campbell.”

Scott Wayland, current Vice President, was hired in 1993 and became part owner in 1997. He explains that a lot of their success is providing good old-fashioned customer service and taking great care of their employees.

“We want employees to have not only the technical skills required to perform their job, but also the soft skills of how to work with customers.” At least once per week Appleton Campbell service technicians spend time training in both technical and customer service.

Appleton Campbell takes pride in their up-front pricing to ensure that customers have no surprises at the end of the job. The employees are well trained and make sure to educate the customers on their home as well as options and to work within their budget. The proof of customer satisfaction can be found in the numerous awards they have received over the years including but not limited to: Best of Culpeper, Best of Warrenton, Best of Piedmont, Carrier Presidential Award and several super service Angie’s List awards.

Their commitment to giving back to the community is also well noticed through local chambers, youth leagues and supporting local events such as CulpeperFest. Since both Mike Appleton and Scott Wayland grew up in the area, they really appreciate the community and the support in growing their business over the years. Per Mike Appleton, “Scott’s expertise with customer service and employee management, as well as his local roots, have proven to be a tremendous asset.”

To learn more about Appleton Campbell and services offered, you may visit their website at appletoncampbell.com.

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